Customer services

Give us a call for dedicated help and advice from our UK-based customer service advisors:

Keeping you informed about changes to VAT

Following the Pre-Budget Report delivered by the Chancellor on 24 November 2008 our business customers will soon see VAT charged at the new rate of 15% on their npower energy bills.

Read more


Meter readings

Estimated bill? Give us your own meter reading.

Loss of supply

What to do if your gas or electricity supply is disrupted.


Moving premises

On the move? Why not take npower with you?

Complaints

What to do if you have a complaint.


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Contact us

From meter readings to any customer service issues, we’re here to help. Get in touch.

Save up to 20% on your Energy Bills with e3, free energy monitor - find out more.

How to save energy in your business. Click on the link or telephone 0845 070 4019. *Our call charges