Electricity & Gas

Our Standard terms apply to all our tariffs.

Some tariffs also have additional terms. Scroll down to view these, or skip to the section below

Standard terms for supplying electricity and gas to domestic customers

About these terms
These terms cover separate agreements.

• Part A contains the terms of your agreement with us - for supplying gas or electricity or both. The main terms are set out in bold.
• Part B is a standard agreement between you and the local network operator who distributes electricity for us to supply to you.

These agreements only apply if your home is connected to the mains (local network) supplying electricity or gas. If it is not, you must make separate arrangements with the local network operator for that connection.

Part A

Standard agreement with npower for supplying gas or electricity (or both)

These are the standard terms of our agreement with you. You may have agreed to extra terms depending on the tariff which applies.

Who supplies your gas or electricity (or both)

npower is the trading name of the company that supplies gas or electricity (or both) to you. The full name of the company that supplies you will be shown on the front of your contract or you will have been told about it. You may receive your gas or electricity bill from any npower group company. Any npower group company may ask for or collect payment from you for any other npower group company. If we supply both your gas and electricity, we do so under separate agreements.

When this agreement starts

Each separate agreement for gas or electricity runs from the date that you:

• signed it;
• accepted it on the phone; or
• sent in an on-line application.

If none of these apply to you, the agreements start when you start taking the supply.

If we are taking over from another supplier, supply starts from the date we told you in writing that we had taken over as supplier.

Changing your mind

You can cancel this agreement within 14 days from the date you signed it, accepted it on the phone or sent in an on-line application. To do this, simply write, stating your contract number, to: npower, PO Box 9647, Oldbury B69 2PZ. You may end your agreement with us at any time as described below under ‘Ending this agreement and changing supplier’.

Our charges

You agree to pay our charges based on the tariff which applies. You can find details of our charges and how we bill our charges throughout any period of 12 months on your bill, in our tariff literature, on npower.com/understanding prices or by calling customer service.

We may change our prices, discounts or the way we charge for gas and electricity. If we increase our prices or reduce our discounts, we will tell you within 65 Working Days. If you do not accept the changes, you may end this agreement by changing supplier. The changes will not apply to you if within 10 Working Days of being told about the changes, you tell us that you are ending the agreement, and within the next 15 Working Days we receive notice through industry processes that another supplier will begin to supply your home within a reasonable period of time.

When we change prices we'll estimate the meter reading as at the price change date. We’ll use this reading to calculate your charges at the old prices up to the price change date and at the new prices from that date.

Estimated meter readings

Where possible we'll use a meter reading that we or you have taken to produce your bill. When no such reading is available we'll produce an estimated reading based on your previous energy usage level and the typical gas/electricity usage pattern for the time of the year.

You agree to pay the estimated amount or give us your own reading so that we may send a new bill based on that reading.

If your meter does not register any gas or electricity used, for any reason, you agree to pay the amount that we reasonably estimate you have used.

Other charges we may make

Costs to do with collecting payments:

• for recovering money you owe us which may include visiting your home (unless the reason for the visit is beyond your reasonable control), getting a warrant of entry and carrying it out, and any tracing costs.

We may also charge for:

• a cheque that we have to return to you, or a direct debit that is rejected because there is not enough money in your account;
• postdated cheques, and providing copies of cheques and bills; or
• a lost prepayment meter card and delivering a replacement to you.

Costs to do with your meter or the terms of this agreement

We will charge for:

• changing your meter if you ask us to, unless you are disabled and we are replacing it with a specially adapted one;
• moving your meter, unless you are a pensioner, disabled or chronically sick (see below – ‘About your meter’);
• replacing a damaged meter or meter seals if the damage is your fault;
• disconnecting or reconnecting supply at your request;
• carrying out a meter accuracy test if you ask for this and we do not find a fault with the meter;
• warrants we might have to apply for and visits to your home relating to inspecting or changing your meter; or
• something you do that breaks the terms of your agreement.

Asking for a deposit

We may ask you to pay an amount upfront – a deposit – as security against payment for your gas or electricity. We may do this to protect us against likely loss if we think you may break the terms of your agreement. We will not ask for a deposit if you choose to pay for your gas or electricity through a prepayment meter and we are reasonably able to supply one. If we ask you for a deposit and you do not pay it, we may:

• refuse to supply gas or electricity to you; or
• cut off your gas or electricity until you pay the deposit plus any reasonable costs we have as a result of cutting off and reconnecting your supply.

When payment is due

Payment is due on the date shown on your bill. You must make prompt payment in full within 14 days of the bill date unless we have agreed a different payment arrangement with you. If any amount is in genuine dispute, you must pay the amount you do not dispute. When we have settled the matter, we may adjust the amount as a result. If you pay the bills jointly with other people, you are each responsible for paying all outstanding charges until they are paid in full.

Refunding money we owe you

We may keep any money we owe you and use any payments you make, to reduce any debt you owe us or any of our other group companies. We may do this if the debt is to do with supplying gas or electricity or the terms of your agreement, including any special terms you have agreed to. The amount we may keep will not be more than the amount you owe us.

Legal liability

You must pay any reasonable costs that arise if we have to take action because you break the terms of this agreement.
Nothing in this agreement affects our legal liability for causing death or personal injury by our negligence. This agreement does not affect your legal rights, including your rights under the Consumer Protection Act 1987.

Gas or electricity used for business purposes

In these circumstances we are not legally liable under this agreement for:

• claims by someone else;
• any losses that are not our fault, or that we could not reasonably expect when we entered into this agreement; or
• any economic or financial loss (including loss of profit, income, opportunity, business contract or goodwill, or wasted expenses – this is not a full list).

Quality and continuity of your gas or electricity supplies (or both)

Local network operators distribute the electricity or transport the gas that we supply to you (or both). They are responsible for the quality of the supply and its continuity. These things are not our responsibility as they are outside our reasonable control.

You have a separate connection agreement with the local electricity network operator, as described in part B below.

About your meter

Prepayment meters

You may ask us for a prepayment meter. We will install one for you if we reasonably can, but you should understand that it may be more expensive than other ways to pay for energy.

We may ask you to pay for your gas or electricity through a prepayment meter on our prepayment terms. We may do this if:

• you failed our credit checks;
• a prepayment meter is already installed;
• we have reason to believe that someone has tampered with an existing meter; or
• you owe us money and by installing a prepayment meter we can avoid cutting off your gas or electricity (see below under Cutting off your gas or electricity).

Meter position

Our meter readers must have easy access to read your meter. The meter must also be in a safe, secure and weatherproof position. If it is not, or is not easy to get at, you must provide a suitable position and allow us to move the meter. You agree to pay our reasonable costs for moving the meter unless the unsuitable position was our fault or you are a pensioner, disabled, or chronically sick.

Access to your meter

You must allow us, and anyone we authorise, safe access to the meter at any time in an emergency. We must also have access at all reasonable times if we need to:

• install, repair, remove or replace the meter;
• read, test or inspect the meter; or
• cut off or reconnect your supply.

Who owns your meter?

Your meter is owned by a service provider. If they transfer your meter to another service provider, you agree that both you and the new owner will continue to have the same rights and obligations as before.

Cutting off your gas or electricity

When we may cut off your gas or electricity

We have the right to cut off your gas or electricity in certain situations only. We may do this if:

• you do not pay the charges for gas or electricity within 28 days of the bill date and we have given you seven Working Days’ notice in writing that we plan to cut off your supply;
• you cannot pay your debts or have broken the terms of this agreement;
• you do not pay the deposit (we have the right to ask for a deposit as described above under ‘Asking for a deposit’); or
• it is not reasonable, in all the circumstances, for us to have to supply you.

We may fit a prepayment meter instead of cutting off your gas or electricity. You must then pay for gas or electricity at our prepayment rates which may be more expensive than our standard rates. We may also set the meter to recover any money you owe us and will tell you if we do this. You must pay any costs we may reasonably ask for if we have to change or reset your meter.

Restricting or cutting off your supply in an emergency

We may cut off your supply if we have to do so by law or in an emergency. We and the gas transporter who operates the network through which the gas is supplied to you, also have the right to tell you to restrict or stop your use of gas for the same reasons and you will follow our instructions.

Costs

You must pay any costs we may reasonably ask for if we have to cut off and reconnect your supply for any of the reasons described above. Costs may include (but are not limited to) the cost of visits to your home. We will reconnect the supply only when you have paid the amount you owe for gas or electricity (or both) plus any costs we may charge under the terms of this agreement.

Ending this agreement and changing supplier

Moving home

You should give us at least two Working Days' notice before you move home. Your agreement with us will end once you have given this notice. If you do not give notice before you move, your agreement will end:

• two Working Days after you tell us; or
• when someone takes over the supply;
• whichever is first. You must pay for all gas or electricity used up until the agreement ends.

Your right to end this agreement

Your agreement with us will end if and when:

• you change supplier and the new supplier starts to supply your home; or
• we start to supply you under a new contract; or
• the supply is cut off because it is no longer needed.

Until then this agreement will continue to have effect and you must pay for all gas and electricity used up until it ends.
We may prevent you transferring to another supplier if you owe us money. You may end this agreement immediately if we lose our licence to supply gas or electricity.

Our right to end this agreement

We may end this agreement by giving you 28 days’ notice in writing. We may end the agreement immediately if you break any of its terms or cannot pay your debts, or if we lose our licence to supply gas or electricity.

Transferring your details to a new supplier

We may give your new supplier any relevant details to help with the transfer. If you owe us money, we may object to your transfer, or transfer the debt to your new supplier for them to collect, giving them full details of the amount you owe.

Ofgem can withdraw our supply licence in certain circumstances, and to make sure you do not lose supply Ofgem may give a ‘last resort supply direction’ to another supplier, to take over the supply from us. If this happened, your agreement with us would end on the date the Ofgem direction took effect.

More about this agreement

Changes to these agreement terms

We may change the terms under which we supply gas or electricity at any time. If the changes are to your significant disadvantage, we will tell you about them within 65 Working Days. If you do not accept the changes, you may end this agreement by changing supplier. The changes will not apply to you if within 10 Working Days of being told about the changes, you tell us that you are ending the agreement, and within the next 15 Working Days we receive notice through industry processes that another supplier will begin to supply your home within a reasonable period of time.

Our supply licence and the general law

This agreement depends on general law, and we can enforce all our rights under our supply licence or at law.

Transferring our rights or subcontracting to another supplier

We may transfer any of our rights under this agreement to any other organisation and any of our obligations to any other licensed supplier of gas or electricity. We will tell you as soon as we reasonably can if we transfer any rights or obligations to another organisation. We may also subcontract anything we have agreed to do under this agreement but we will still be responsible for anything carried out by our subcontractors. None of this affects your right to end the agreement as described above under ‘Ending this agreement’.

Law

In any dispute, English law applies to this agreement.

Data protection notice

How we use the information you give us

We will use the information you give us to set up and manage your gas or electricity account with us. We may share it with all relevant industry organisations based on agreed industry processes. We may use it and share it with any npower group company:

• to supply you with gas or electricity or both;
• to manage your account, including collecting debts;
• to assess risk, carry out marketing (unless you have opted out) or market research, test systems, and analyse your account history;and
• for the purposes of training and statistical analysis.

We may pass information about you to our agents and service providers for these purposes. We may search the files of credit reference agencies who will record the search. We may share information about how you deal with your account with other financial institutions, and with credit reference agencies.

We will release your account details to any organisation to whom we may transfer our rights or obligations under this agreement. You agree to your old supplier:

• giving us all your relevant details to help with your transfer; and
• transferring to us the right to collect any debt you owe to that supplier and passing over all relevant account information.
• If we object to your transfer to a new supplier because you owe us money, we may tell the supplier about the debt.

If you take a product through Homeserve, we may pass your details to Homeserve Membership Ltd who may contact you and use your information and may pass it on to their service providers and their own group of companies, for the purpose of administrating your policy, training and statistical analysis.

Part B Electricity only

About this part of the agreement

By signing this agreement for electricity supplies, you are entering into two contracts. They are with:

• us at npower, referred to as ‘your supplier’ in the paragraph below, to supply electricity to your home; and
• your local network operator, to distribute electricity across a network so that we can supply electricity to you.

National terms of connection

Your supplier is acting on behalf of your network operator to make an agreement with you. The agreement is that you and your network operator both accept the national terms of connection (NTC) and agree to keep to its conditions. This will happen from the time that you enter into this contract and it affects your legal rights. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to, or accepts electricity from, your home or business.

If you want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 18 Stanhope Place, London, W2 2HH. Phone: 020 7706 5137, or see the website at www.connectionterms.co.uk

About the electricity supply

The local network operator is responsible for the characteristics of your electricity supply. The electricity delivered to your home through the network will normally be at one of the voltages shown below. It will have the following frequency, number of phases and margins of variation associated with it.

• connection voltage and permitted variations: at 400/230, 460/230 and 230 volts, plus 10% or minus 6%
• number of phases of supply: at 400/230 volts, three; at 460/230 volts and 230 volts, one
• frequency of supply and permitted variations: at all voltage levels, 50 hertz, plus or minus 1%.

If you need more explanation about these figures, please call your local electricity network operator who may be listed in your phone book under electricity distributors.

Where our electricity comes from

Between April 2006 and March 2007 the electricity we supplied was from the following fuel sources.

• Coal 44%
• Natural gas 37%
• Nuclear 13%
• Renewable (wind, hydro and solar power) 3%
• Other 3%
• npower juice is 100% clean, renewable energy mainly from North Hoyle, the UK’s first major offshore wind farm. For more information visit www.npower.com

Definitions

Agents and service providers

Agents provide services on our behalf. Service providers provide services to us.

Domestic customer

Someone taking gas or electricity totally or mainly for home use - not commercial premises.

Liability

What you and we are responsible for in law under this agreement.

Local network operator

The operator of the local distribution network through which your electricity or gas is supplied.

Meter

The meter and any associated equipment.

npower

The company that supplies electricity or gas (or both) to your home - see ‘Who supplies your gas or electricity (or both)’.

npower group company

Companies in the same group as Npower Limited. The current group includes:

RWE AG;
RWE Npower plc;
Npower Limited;
Npower Gas Limited;
Npower Northern Limited;
Npower Northern Supply Limited;
Npower Yorkshire Limited; and
Npower Yorkshire Supply Limited.
Registered office of Npower Limited: Windmill Hill Business Park, Whitehill Way,
Swindon SN5 6PB.
Registered number of Npower Limited: 3653277

Ofgem

The Office of the Gas and Electricity Markets - they regulate Britain’s gas and electricity industries.

Subcontractor
A person or company who carries out work for us.

Tariff

The rate we have agreed with you for each unit (kilowatt-hour or kWh) of electricity or gas that you use under this agreement.

Another organisation

A company that is not you or npower.

We, us, our

npower.

Working Day

Any day other than a Saturday, a Sunday, Christmas Day, Good Friday or a bank holiday.

You

The person taking the supply of gas or electricity.

Sign Online Tariff Special Terms and Conditions

These Sign Online Tariff Terms and Conditions (“Sign Online Tariff Terms”) apply to you in addition to our Standard Terms for Supplying Electricity and Gas (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between the Sign Online Tariff Terms and the Standard Terms, the Sign Online Tariff Terms will prevail.

1. Prices, payment and meter readings

You agree to pay our charges based on our prevailing Sign Online Tariff prices for your area.

You must pay any charges due to us by monthly Direct Debit. If we fail to collect a monthly payment from you by Direct Debit, you will be notified and we will automatically request payment from your bank or building society again no fewer than 10 working days after this notification. If this fails, or if you cease to make payments by monthly Direct Debit, or if you fail to provide initial payment account details within 7 days of request from us, you will revert to our standard prevailing tariff for quarterly billed customers for your area on our Standard Terms alone.

Any discount applicable to new Sign Online Tariff customers is subject to your eligibility for the Sign Online Tariff (as set out below) and any other condition notified to you. Such discount will be paid in accordance with the payment arrangements notified to you. Any such discount is subject to availability and our right to change it under our Standard Terms.

Your Direct Debit payments will be reviewed periodically to monitor payments against consumption and such review may result in adjustments for outstanding balances.

Our Sign Online Tariff is not available to Premises fitted with a prepayment meter. If it is, or becomes, a requirement for supply that you take supply through a prepayment meter on our prepayment terms, or you already have a prepayment meter, you will not be eligible for the Sign Online Tariff and you will revert to our standard prevailing tariff for prepayment customers for your area on our Standard Terms alone.

You may notify us at any time if you wish to switch to another tariff or stop paying by monthly Direct Debit. You will not then be eligible for the Sign Online Tariff and you will revert to your chosen tariff or our standard prevailing tariff for quarterly billed customers as appropriate on our Standard Terms alone.

You must notify us immediately of any changes to your bank account, including any which affect your ability to regularly pay by Direct Debit.

2. Eligibility and obligations of Sign Online Tariff customers

You will be eligible for our Sign Online Tariff if you fulfil the following criteria:

• You are a new customer of us (or any other npower group company);
• Your application for supply to your Premises is made online at npower.com or via an online energy broker service;
• The supply to the Premises is used wholly or mainly for domestic purposes;
• The meter at the Premises is a credit meter that supports either single or two rate metering that has no reference to another meter at the Premises;
• You provide valid and correct Direct Debit details with your application, have a bank or building society account that supports monthly Direct Debit and you maintain regular and continuous monthly payments by this method;
• You conduct your Sign Online Tariff account in accordance with any features of the tariff that exist when you contract with us or that we may introduce from time to time. You will be notified of such changes and any additional terms and conditions that may apply to your Sign Online Tariff.

We reserve the right to transfer you to our standard prevailing tariff for quarterly billed or prepayment customers (as appropriate) on our Standard Terms alone if you do not comply with any of the eligibility criteria above upon or at any time after your application.

Additional Terms for Fixed 2009, Fixed 2011, npower One and Tracker tariffs

Additional terms for supplying electricity and gas to domestic customers who choose our Fixed Price, Capped Price or Tracker Price offer

Who these additional terms apply to These additional terms apply to you if:

• we (npower) supply your electricity or gas (or both);
• you are a domestic customer;
• you have chosen our Fixed Price, Capped Price or Tracker Price offer (which we call a ‘Price Control Offer’ in these additional terms); and
• we have agreed to supply you under our Price Control Offer (there is limited availability for these terms).

These terms do not replace our ‘Standard terms for supplying electricity and gas to domestic customers’ but are in addition to them.

You cannot choose our Price Control Offer if:

• you pay on a prepayment tariff and have a prepayment meter; or
• you pay on a non-standard tariff, where our charges are not wholly based on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity).

When these terms start
These terms apply from the date when we agree we will supply you under our Price Control Offer.

When these terms end
These terms apply until the stated end date of the offer you have chosen (which we call the ‘Price Control Period’ in these additional terms), or until you cancel your Price Control agreement or it ends early as referred to below. After the end of the Price Control Period or the cancellation or end of your Price Control Agreement, we will supply you on our ‘Standard terms for supplying electricity and gas to domestic customers’ alone.

Changing your mind
You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under our Price Control Offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (offline) variable prices under our ‘Standard terms for supplying electricity and gas to domestic customers’ as if you had never applied for the Price Control Offer.

Our charges
You agree to pay our charges for your gas or electricity (or both), in line with the Price Control Offer you have chosen, for the Price Control Period or until your Price Control Agreement ends. We may change our prices if we are required to do so by law or by our supply licence. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, the prices will return to our standard (off-line) variable prices applicable to you, unless we have agreed alternative terms with you or we have another offer that we feel may be suitable for you and we inform you that you will be placed on those terms and you do not tell us that you do not wish to take that offer. You would be able to return to standard pricing as described in the paragraph “Ending this agreement”.

Changing your tariff
If you:

• change your tariff during the Price Control Period, for a fuel covered by your Price Control Agreement;
• choose to change to another tariff that was eligible for a Price Control Offer at the time you were accepted for the original Price Control Offer (for example from Economy 7 to Standard Domestic); and
• tell us when requesting that change that you want to continue on the Price Control Agreement after the tariff change;
• then our Price Control Offer prices applicable to that tariff will apply for the remainder of the Price Control Period. These are as follows:
• For Fixed Price or Capped Price offers, the price for the new tariff will be the Price Control Offer price for that tariff as at the date it was determined for your original tariff.
• For Tracker Price offers, the initial price will be the price applying at the date of your tariff change.

If you do not tell us when you change tariff that you wish to continue with the Price Control Agreement, your Price Control Agreement will end for that fuel when the tariff changes and you will not be able to switch back to that particular Price Control Offer at any time in the future.

If you change to another tariff that was not eligible for a Price Control Offer at the time you were accepted for the original Price Control Offer, for example if you change to a prepayment tariff (either at your request or as required by us), your Price Control Agreement will end for that fuel.

Ending this agreement
If you choose to end your Price Control Agreement to switch to another npower tariff you can do so without penalty but you will not be able to switch back to that particular Price Control Offer at any time in the future.

Moving home
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if: your gas or electricity (or both) is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity);

• you do not have a prepayment meter;
• you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
• we agree to continue with the Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the equivalent Price Control Offers applicable to your new home at the time you were originally accepted for the Price Control Offer (which may be different from the prices in your present home). These are as follows:

• For Fixed Price or Capped Price offers these will be the prices in force at the date you originally entered into this Price Control Agreement.
• For Tracker Price offers these will initially be the prices in force at the date of your move.

Revised July 2008

Additional Terms for Price Protector

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers.

These additional terms apply to you if:

• we (npower) supply your gas and electricity;
• you are a domestic customer;
• you agree to pay your energy bills by Direct Debit; and
• you have chosen and we have agreed to supply you on  our Price Protector offer.

You cannot be supplied on our Price Protector offer:

• if your supply is through a prepayment meter; or
• we only supply you with one fuel; or
• whilst remaining on a non-standard tariff, (including internet, fixed, npower ONE, Juice and various heating tariffs) or where our charges are not wholly based on a single rate metered standard domestic tariff or two rate metered economy 7 tariff for electricity.Should you switch to the Price Protector offer, you will lose any benefits of your non-standard tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Protector offer until 31st December 2009 or any earlier date on which you change your tariff and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas  will not exceed the capped level, being the prices indicated in the Price Protector offer, on the opening date of the offer.  The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the capped level. Beneath the capped level prices will follow the prevailing standard rates while retaining the premium, so that Price Protector customers will benefit from any fall in standard prices. 

At the end of the Price Control Period, or at the end of your Price Control Agreement if earlier, and you continue to take supply from us, the prices will return to our standard (off-line) uncapped prices applicable to you, unless we have agreed alternative terms with you or we have another offer that we feel may be suitable for you and we inform you that you will be placed on those terms and you do not tell us that you do not wish to take that offer.

Moving home

If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if:

• your electricity or gas and electricity is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
• you do not have a prepayment meter; and
• you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
• we agree to continue with the Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Protector offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.

Changing supplier and Termination Fees

If before 1st January 2010 you change your supplier of electricity or gas, or both, to which your Price Control Agreement applies, you agree to pay a termination fee of £50 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. You may continue to take electricity only under your Price Control Agreement; but if you continue to take gas only, your Price Control Agreement will end, unless we agree otherwise.

Changing your tariff

• If you: change your tariff in relation to a fuel covered by your Price Control Agreement to another tariff eligible for the Price Protector offer (for example from Economy 7 to Standard Domestic); and
• tell us when requesting that change that you want to continue on the Price Control Agreement after the tariff change;

then your Price Control Agreement will continue to apply to that fuel for the remainder of the Price Control Period.

If you:

• change to another tariff that is not eligible for the Price Protector offer, for example if you change to a prepayment tariff (either at your request or as required by us), or
• do not tell us when you change tariff that you wish to continue with the Price Control Agreement,

then one of the following will apply:

• If the tariff change was for electricity only, or gas and electricity, your Price Control Agreement will end when the tariff change occurs, and you will not be able to switch back to the Price Protector Offer for the tariff change fuel or fuels at any time in the future.
• If the tariff change was for gas only and your Price Control Agreement was for gas and electricity then the Agreement will continue to apply in relation to electricity only - but you will not be able to switch back to the Price Protector Offer for the gas supply at any time in the future.

Stopping your Direct Debit payments

If, after reasonable attempts, npower has been unable to retrieve your Direct Debit payments, you will no longer be eligible for this product and you will become liable for the termination fee, unless we agree otherwise, and your prices will no longer be capped but will revert to our standard (off-line) uncapped prices.