Questions & answers FAQ's
What happens to my discount if I change my payment methods or the fuels I take from you?
Your 12 month discount period is set on the day you make the change to paying by monthly Direct Debit (MDD) and/or taking dual fuel by monthly Direct Debit from npower. If you already pay for one fuel by monthly Direct Debit and sign up for a second fuel we’ll pay you any discount you have accrued on your next bill. 12 months later we’ll give you your first £100 monthly Direct Debit dual fuel discount on your electricity bill.
Related questions
Do the new discounts and prices apply to Juice?
Could I be earning a bigger discount?
My payment methods are different - why can't I have a dual fuel discount?
I pay by quarterly Direct Debit - am I entitled to a discount?
