Statements of Service
We want to ensure that all our customers are treated fairly and receive a service that meets their needs.
We have produced five booklets describing the services and help available from us.
You can download a copy of the booklets for:
- Paying for gas and electricity
- Prepayment meters
- Using electricity and gas efficiently
- Warm Response Service
- Visiting your home
- Free gas safety checks
You will need a copy of Adobe Acrobat Reader to view this file. This is a free download from the Adobe website.
If you ask us, we can send you any of these booklets in large print, in Braille or on cassette. Alternatively, they are available in Chinese, Gujerati, Punjabi, Urdu or Welsh.
