Complaints
We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.
Unhappy? Please give us the opportunity to put it right
When you call or write to us, one of our Customer Service advisers will manage your enquiry and they'll do all they can to resolve your issue straight away. You'll find details of how to contact our Customer Service team on your bill. For full details of how your complaint will be managed, click on the link below.
Alternatively, you can complete and submit the form below.
