Our Spreading Warmth Programme offers help to those most in need such as the elderly, low income families, disabled and chronically sick. We offer help to manage your bills, keep warm and reduce energy costs.

The Spreading Warmth Tariff offers an annual discount of £250 (£125 per fuel) if you have a gross annual household income below £13,500 and someone in the household is: 60 or over, disabled, chronically sick, or a child under 16.

The Warm Response Service is available if you suffer from poor health, you're elderly, or you have a disability. It provides extra services such as large print, Braille or audio bills, a password scheme and quarterly meter reading.

The First Step scheme provides extra help and advice for you if you're struggling to pay your npower bills, and may also be able to help financially.

Free Gas Safety Checks – If you own your own home we may be able to offer you a free gas safety check.

Energy efficiency advice - We also have specially trained staff who can offer free impartial advice on ways to save energy and cut your energy bills.

Contact us makes it easy for you to talk to us about the services we offer and ask for advice on how to stay warm at home. Call us free on 0808 172 6999*

*Lines are open from 8am - 6pm Monday to Friday and 9am - 5pm Saturday. Calls may be monitored or recorded for training and security purposes. Calls to 0808 and 0800 numbers are free from landlines but not from mobiles. Calls to 0845 number from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.